Frequently Asked Questions

You can track the status of your order by logging in with your billing email address and Order ID on the Track my order page.

We offer a hassle-free 3-year warranty for manufacturing defects.

Hot Tub Covers Canada warrants the purchaser of the spa cover that any defects in material or workmanship, under normal usage, will be repaired or replaced, at the company’s discretion free of charge within three years of the purchase

Click for the following:

• View complete warranty policy
• View legacy warranty policy - for covers purchased before July 2024
• Make a warranty claim

All of our custom covers are made to order and go into production as soon as we receive your order and confirm the specifications. Custom covers are made within 10 business days from the date of purchase. If your cover requires follow-up from our team before being produced, timing begins once the order is finalized. If you need your cover sooner, we have a rush order option where your cover is made within 5 business days.

For CA orders, shipping is an additional 3-5 weeks.

Yes, of course! Every cover is custom-made to order.

If you have a basic shape, you can measure your spa and enter the exact measurements in the cover configurator. See our measuring guide for assistance.

If you have a special shape (waterfall, speakers, triangle, etc.), contact our support team for assistance.

All covers come standard with marine grade vinyl that has 1500 hours UV protection. Our vinyl is available in 12 colors.

WeatherShield is a solution-dyed polyester fabric which creates a beautiful alternative to standard vinyl material from which hot tub covers have been made from for years. It is available in 4 colors.

WeatherShield is up to 25% lighter than vinyl and has a urethane coating which enhances the stability of the weaved polyester. This allows greater water resistance and minimizes any shrinkage or stretching which naturally occurs over time with vinyl.

WeatherShield fabric is highly resistant to:

• UV rays
• Water
• Mold & mildew
• Tears & abrasions

Both WeatherShield and Vinyl are mold and mildew-treated.

We can often obtain measurements using the hot tub manufacturer's make and model number but backup measurements (i.e., manually measuring the tub you have) are important to ensure you order the right cover. Often a manufacturer will reuse a model name and change the specifications slightly from year to year, which may cause slight variations in the cover sizes.

For assistance taking perfect measurements, view our measuring guide.

Covers are non-returnable and non-refundable if dimensions were input incorrectly. If the dimensions are submitted accurately and there is an issue, please let us know by contacting our support team.

The taper of a cover refers to the diminishing thickness from the middle to the edge. Increasing the taper improves the runoff of snow and water, enhancing cover performance.

We offer three taper options:

• Classic: 4” to 2.5”
• Deluxe: 3” to 5”
• Supreme: 6” to 4”

Frequently remove debris from the top of your cover, and wipe it down once per month.

1. Lay your cover on a flat surface. Rinse with a garden hose or bucket of clean water to remove debris.
2. Using a soft bristle brush, scrub the cover clean with a mild solution of dishwashing liquid—about one teaspoon of soap to two gallons of water. Use a gentle circular motion of the soft bristle brush, being cautious not to let any areas of the cover dry before it can be rinsed with water. Rinse thoroughly and let air dry.
3. Before replacing the cover on your spa, wipe and rinse any dirt from the bottom side of the cover. When you are ready, put the cover on the spa.

To prevent Vinyl from getting brittle and dry, we recommend using a vinyl conditioner once a month, after step 2. *Weather Shield does not require conditioner.

The inside of the zipper area should also be cleaned (at least twice a year), as this is a perfect hiding place for mildew to form over time.

1. Remove foam cores from the encasement.
2. Mix two gallons of water, a teaspoon of mild dishwashing soap and one cup of bleach.
3. With a soft bristle brush, scrub the inside of the encasement thoroughly.
4. Take a washcloth and wipe down each foam core. Rinse both well.
5. Place the encasement in the sun and foam cores in the shade to dry. (Do not put foam cores in the sun - they will melt!).
6. Once everything is dry, spray the cores and inside the encasement with a mildew inhibitor like Pine Sol.®. Allow all to dry completely, then reassemble.

A properly maintained hot tub cover can last for several years, but there are some telltale signs that a cover isn’t working properly anymore.

• The outer vinyl/weather shield is torn, cracked, or discolored – Cracked vinyl can let debris or rainwater into your hot tub or let the cover insulation get wet.
• The cover is heavy, even with a lifter – your foam cores have started to take on water, severely reducing the effectiveness of the insulation.
• The cover is sagging in the middle – snow and rain will pool, and the foam cores have begun to warp. If the corners have started to lift, the tight seal has broken and so has the insulation power of the cover.
• The straps or buckles have broken – without working straps/buckles, your cover may blow off and you’re missing important safety features.
• The cover has an odor - water inside the vinyl cover offers a perfect breeding ground for mold and mildew in the insulation.

There is no one-size-fits-all answer to this question. The answer greatly depends on two things: the environment and the owner.

If you take the time to take care of the spa cover it can last well over five years. However, if you allow debris to swamp your spa cover then it could easily be ruined within a year.

• Use a knife or box cutter to cut and split the middle seam of the cover into two halves.
• Locate the zipper on each half and unzip.
• Remove the hot tub cover foam inserts. Be mindful that some of the foam will be broken and it may be heavy from accumulated moisture.
• Cut the vinyl into smaller strips if necessary and throw it away unless your local recycling center or landfill accepts vinyl.
• Remove the protective plastic vapor wrap and throw it away.
• Remove the metal or aluminum channel from the foam inserts. Place these items into the metal recycling bin at your nearest landfill or recycling center so they can be broken down for another use.
• Cut the foam into more manageable pieces to take it to your nearest landfill or recycling centre.

** Always follow your local rules and regulations

A good hot tub cover can weigh from 50 to 75 pounds, so it can get hard to move on your own. That is why we recommend a hot tub cover lifter.

Benefits:
• Decrease your risks of back injuries due to pulling off heavy-weight
• Speed up the process of cleaning and treating your spa
• Keep your cover off the ground and protected from debris
• Enjoy your hot tub even more!

All orders containing a cover or whose total is more than $200 before shipping and taxes are eligible for Free Standard Shipping. Delivery areas that sit outside of standard delivery zones are subject to a delivery charge and are not eligible for the Free Shipping promotion.

If your postal code is in one of these zones, you will be quoted an accurate and final shipping cost during checkout. No additional shipping or service charges will be charged after your transaction is completed.

Click here for our complete shipping policy.

Since all hot tub covers are custom-made to your exact specifications, all sales are final. We do not accept returns on custom-built hot tub covers.

If you receive a product that is in some way damaged or defective, please contact us within 24 hours of receipt.

All non-custom, non-made-to-order products are eligible for a full refund. If you are not satisfied with your purchase and would like a full refund (less the cost of shipping the product back to our facility), you must contact our Customer Service team. 

All accessories are shipped from our distribution facilities in California and Florida, including those for Canadian orders. Accessories must be returned to our Florida distribution facility.

Items must be received unused and in their original packaging.

Oh no! If your cover has arrived damaged, we require several photos to file a claim with our carrier. Please visit our Contact Us page and send the following pictures showing the damages that occurred.

• Damage to the box (all areas of damage)
• Remove the cover from the box, take a picture of all damage to the cover
• Picture of the work order tag which is located under the warning label on the skirt.

In some cases, only the box is damaged, and the cover is perfectly fine.

This is time-sensitive. Please send us the pictures within 24 hours of receipt.